A homeowner in Delaware County reported a sudden failure at a refrigerator supply line connection. Water spread under kitchen cabinets and into an adjacent dining area before the main valve was shut off. The carrier’s initial estimate covered flooring replacement only.
REEM documented moisture behind toe kicks, under the subfloor, and in lower cabinet boxes. After presenting thermal imaging results, drying logs, and line-item repair estimates, the claim scope expanded to include cabinet removal, structural drying, and matching floor replacement in connected rooms.
Outcome
- Initial carrier offer focused on visible floor damage only.
- Expanded documentation identified hidden moisture and cabinet damage.
- Final settlement reflected full mitigation, repair scope, and contents affected by the leak.
Serving similar losses across Springfield, Delaware County, and greater Philadelphia.