Last updated: June 12, 2026
This SMS Privacy Policy describes how REEM Public Adjustment LLC ("REEM," "we," "us," or "our") collects, uses, and protects personal information, including mobile phone numbers, when you opt in to receive text messages (SMS/MMS) from us.
1. Information We Collect
When you opt in to receive SMS messages from REEM Public Adjustment LLC, we may collect:
- Your mobile phone number
- Your name and email address (when provided through our contact or inquiry forms)
- Message content you send to us (including STOP, HELP, or other keyword replies)
- Date and time of your opt-in and message interactions
2. How We Use Your Information
We use the information collected for SMS communications to:
- Respond to your inquiries and service requests
- Send claim updates, appointment reminders, and related public adjusting service notifications
- Provide customer support and assistance
- Honor opt-out requests and comply with applicable messaging laws
3. SMS Messaging — Important Disclosures
Message frequency may vary. The number of messages you receive depends on your inquiry, claim activity, and scheduled appointments.
Message and data rates may apply. Your mobile carrier may charge you for sending and receiving text messages. Please contact your carrier for details about your plan.
Consent is not a condition of purchase. You are not required to agree to receive SMS messages in order to use our public adjusting services.
4. Mobile Information Sharing — No Third-Party Marketing
We do not sell, rent, or share mobile phone numbers collected for SMS purposes with third parties or affiliates for their own marketing or promotional purposes.
We may share your information only with service providers who assist us in delivering SMS messages (such as our messaging platform provider) and only as necessary to operate our messaging program. These providers are contractually required to protect your information and use it solely on our behalf.
We may also disclose information when required by law, to protect our rights, or in connection with a business transaction such as a merger or acquisition.
5. How You Opt In
You may opt in to receive SMS messages from REEM Public Adjustment LLC by:
- Visiting https://reempa.com/contact, entering your phone number, and checking the box agreeing to receive text messages from REEM Public Adjustment LLC; or
- Texting START to (484) 550-2573.
By opting in, you agree to our Terms and Conditions. The checkbox on our web form is not pre-selected; you must actively check the box to provide consent.
6. How to Opt Out and Get Help
- Opt out: Reply STOP to any message from us to cancel SMS communications. After you send STOP, we will send a confirmation message and you will no longer receive marketing or informational texts from this program, except where messages are required by law.
- Help: Reply HELP for assistance, or contact us using the information below.
7. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information, including mobile phone numbers, from unauthorized access, use, or disclosure.
8. Children's Privacy
Our SMS program is not directed to individuals under the age of 18. We do not knowingly collect mobile phone numbers from children.
9. Changes to This Policy
We may update this SMS Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect the most recent revision. Continued participation in our SMS program after changes are posted constitutes acceptance of the updated policy.
10. Contact Us
If you have questions about this SMS Privacy Policy or our messaging practices, contact us:
- REEM Public Adjustment LLC
- 353 Baltimore Pike, 2ND Floor, Suite 2, Springfield, PA 19064
- Phone: (484) 494-9110 | Mobile: (484) 550-2573
- Email: claimsadvisers@reempa.com
- Website: https://reempa.com
See also our SMS Terms and Conditions.